06-21-2019 11:51 AM
My brand new HP Officejet 5255 All-in-One wireless printer is stuck with a message to remove a non-existent paper jam are other objects causing an ink carriage stall. Nothing I can do will rectify this problem. I have re-installed the two ink cartridges three times; I can find nothing wrong with the printer's condition. What can I do, short of returning the printer under warranty?
06-24-2019 10:55 AM
Thank you for posting your query on HP Community,
Have you checked for any obstructions inside the printer?
Are you able to move the carriage freely?
Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.
For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Alternatively, I would suggest you follow the steps suggested in the support document for - Paper Jam Error
Let me know how it goes for further assistance.
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