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Brad_Noel Honor Student
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Carriage Stall

I did all of these steps prior to posting my message.  To solve the problem, I returned the HP Officejet 5255 printer to the store where I had purchased the printer.  I believe the fundamental cause of the problem was that the two ink cartridges were very difficult to insert into their respective places.

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HP Support Agent
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Carriage Stall

@Brad_Noel,

 

I'm glad you found the error. Do visit our HP Forums and drop us a message anytime you need help.

 

Thank you 🙂 

Jeet_Singh
I am an HP Employee

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