05-05-2019 02:02 AM - edited 05-05-2019 02:03 AM
i am using HP ENVY Photo 7134 printer, now it show Carriage Jam error message. I opened cartridge access door and checked for paper jam and found no paper jam, it is still showing same error. I tried the options mentioned in support site but no luck. Could you please help to fix
05-05-2019 04:42 AM
Please click https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/1649... to access the steps that should resolve the issue .
You might also find few steps that you have already performed, i'd suggest you to repeat them.
If issue still persits, its time to get the printer Serviced / replaced based on your printer warranty.
You may have to contact HP Tech Support by clicking https://support.hp.com/us-en/contact-hp
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
10-02-2019 05:46 AM
I have the same problem. A brand new Envy 7134 and have removed ALL the packaging. I am getting the error message that the carriage is jamming. Have tried everything the support suggests, many times.
I can't even get it back to the far right to remove the ink cartridges.
I need this printer. NOT GOOD ENOUGH