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‎03-27-2020 11:06 PM

HP Recommended
Product: HP PSC 1315v
Operating System: macOS 10.13 High Sierra

Hello, I got this printer second hand so maybe it has issues. It has adequate ink. But there is a jam in the printer carriage that prevents me from printing. When I take a look, it seems that there are two "tabs" that are along the printer carriage "line" that stand up and block the carriage from passing through so it is stuck in the middle between them. I think they are supposed to lower automatically but I'm not sure. Any idea how to fix this?

3 REPLIES 3

‎03-28-2020 09:31 AM

HP Recommended

Hello, 

 

Power off the printer. Unplug the power cord from back of the printer.

Open the Cartridge access door. Now check in sided the printer on the left side. you would see a dial ( gear ). Try rotating the until the carriage starts to move from its position.  After which you may have to check for paper pieces near the carriage and across the cartridge access area. 

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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‎03-28-2020 10:21 AM

HP Recommended

Hi, I tried this and it made the little things go down but I still have a carriage stall and paper error even though I have paper in the printer. It still makes a weird snapping noise when the carriage is on the far left but other than that it moves smoothly.

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‎03-28-2020 12:14 PM

HP Recommended

Hello,

Please click  https://support.hp.com/in-en/document/c01577197  to access the steps that should resolve the issue .

 

If issue still persists after you have tried all the steps, then its time to go for a new printer.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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