• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet Pro 6830
Microsoft Windows 10 (64-bit)

After printing about 19'000 pages on our OfficeJet PRO 6830, it seems to have trouble keeping the carriage aligned: there will be jumps of up to 1-2 millimeters between one printed line and the next, especially noticeable when printing tables. Sometimes instead of printing straight lines, it will print curves. The problem consists even when printing in "best" print mode. 

hp6830issues.jpg

 

Aligning printheads will not help. 

Cleaning printheads will not help (performed third level clean).

Cleaning page snudges will not help. 

There are no other maintenance tools in the printer driver package. 

Is there anything elsa that we can do? 

What is the expected life (pages printed) for this particular printer? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I'm posting this for anybody else who likes combining HP printers with Ikea furniture: 


The[edit] Ikea furniture the printer was sitting on, resonated with the printer's movement, depending on the exact position of the printer on the furniture. This caused the misalignment. 
The printer settled back to (almost) normal when placed on a stable surface. 

View solution in original post

2 REPLIES 2
HP Recommended

@1NN

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

If the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I'm posting this for anybody else who likes combining HP printers with Ikea furniture: 


The[edit] Ikea furniture the printer was sitting on, resonated with the printer's movement, depending on the exact position of the printer on the furniture. This caused the misalignment. 
The printer settled back to (almost) normal when placed on a stable surface. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.