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1NN
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Carriage misalignment OfficeJet Pro 6830

OfficeJet Pro 6830
Microsoft Windows 10 (64-bit)

After printing about 19'000 pages on our OfficeJet PRO 6830, it seems to have trouble keeping the carriage aligned: there will be jumps of up to 1-2 millimeters between one printed line and the next, especially noticeable when printing tables. Sometimes instead of printing straight lines, it will print curves. The problem consists even when printing in "best" print mode. 

hp6830issues.jpg

 

Aligning printheads will not help. 

Cleaning printheads will not help (performed third level clean).

Cleaning page snudges will not help. 

There are no other maintenance tools in the printer driver package. 

Is there anything elsa that we can do? 

What is the expected life (pages printed) for this particular printer? 

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Carriage misalignment OfficeJet Pro 6830

@1NN

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

If the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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1NN
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Carriage misalignment OfficeJet Pro 6830

I'm posting this for anybody else who likes combining HP printers with Ikea furniture: 


The[edit] Ikea furniture the printer was sitting on, resonated with the printer's movement, depending on the exact position of the printer on the furniture. This caused the misalignment. 
The printer settled back to (almost) normal when placed on a stable surface. 

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