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Jim2019
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Carriage stalled on Photosmart C5280

Photosmart C5280
Microsoft Windows 10 (64-bit)

No changes to software or hardware - just turned on system and "Carriage Stalled" comes up.  Have gone through all suggested steps on HP site.  Any suggestions besides discarding the entire unit and getting a new one?

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HP Support Agent
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Carriage stalled on Photosmart C5280

@Jim2019

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

 

To fix the "Carriage Stalled" issue, try the steps below:

Solution one: Turn the All-in-One off and on again

Solution two: Clear any jammed paper

Solution three: Make sure that the carriage moves freely

Solution four: Remove and reinstall the cartridges

Solution five: Plug the product directly into a wall outlet

Solution six: Perform a power reset

 

For instruction: Click here

 

If issue persists, try advanced reset on the printer. I'm going to send you a private message with the information required to perform the reset. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.

To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Roopa-S
I am an HP Employee

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LesleyCharlie
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Carriage stalled on Photosmart C5280

Hello

 

I am currently having the exact same problem.

HP Support - please can you help me with my HP Photosmart C5280 that is saying it has a Carriage stall but we've checked it over, followed all the suggestions but with no fix.

 

Thanks

Lesley

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