01-20-2019 08:39 AM
No changes to software or hardware - just turned on system and "Carriage Stalled" comes up. Have gone through all suggested steps on HP site. Any suggestions besides discarding the entire unit and getting a new one?
01-22-2019 02:46 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂
To fix the "Carriage Stalled" issue, try the steps below:
Solution one: Turn the All-in-One off and on again
Solution two: Clear any jammed paper
Solution three: Make sure that the carriage moves freely
Solution four: Remove and reinstall the cartridges
Solution five: Plug the product directly into a wall outlet
Solution six: Perform a power reset
For instruction: Click here
If issue persists, try advanced reset on the printer. I'm going to send you a private message with the information required to perform the reset. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.
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I am an HP Employee
01-10-2020 04:13 AM
I am currently having the exact same problem.
HP Support - please can you help me with my HP Photosmart C5280 that is saying it has a Carriage stall but we've checked it over, followed all the suggestions but with no fix.