cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
62
Flag Post
HP Recommended

Carriage stuck to right

photosmart 6525
Mac OS X 10.11 El Capitan
The printer cartridge carriage is stuck to the right. I replaced a cartridge and it's been stuck ever since. The error message states One or more Cartridges appear to be missing or damaged. Install or replace affect cartridge. But the carriage won't move.
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,352 7,344 484 589
Message 2 of 2
22
Flag Post
HP Recommended

Carriage stuck to right

Hi @tbl1

Welcome to the HP Support Community. I'd be happy to assist you.

 

This seems like a hardware issue with the print carriage. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for obstructions in the carriage path

Perform step 1 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation