Carteidge cannnot be used until printer is enrolled in HP instant ink. I have been sent 2 packs of

[Andrew504]

Printer stopped functioning after 2 weeks with error message "Carttridge cannot be used until printer is enrolledin HP instant ink.  I have been talket through many thoings by HP expert and sent 2 sets of instant ink but problem remains.  I have been promised another set of instant ink over a week ago but this has not been delivered yet.

I have been unable to print anything

I am on lockdown and cannot work without being able to print and send documents.

Please Help?

[Jay_G24]

Hi @Andrew504

Welcome to the HP Support Community. 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Andrew504]

How do I enroll my printer?

I have talked for nearly 2 hours with a HP expert for nearly 2 hours had 2 sets of ink but still I am unable to print

I am on Lockdown so I can't go out.

Please can you help?

HP have always been brilliant with my desktop machine. I have used HP laser printers at work in industry since 1985.

[Jay_G24]

May I have the serial number name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you using instant ink cartridges?