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Cartridge Issue - Envy 5052

Envy 5052

I am using HP ENVY 5052 from last 3 months and refilled both cartridges on 27th Nov 2019. After installing the cartridges, printer is showing the message as color cartridge is not not configured. Did a "Restore Factory Defaults" multiple times and still it is showing the same message. Both Cartridges are refilled and good. Please let me know if I can do anything to resolve the issue or I need to return the printer?


Any support number to discuss the issue with the agents?


Thanks in advance,

Shiva Adabala

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Cartridge Issue - Envy 5052

@SA-2020, Welcome to HP Support Community!


Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.HP will not guarantee the functionality of those ink cartridges.


QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability. Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely. 70% of refilled cartridges had some form of reliability problem.

Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.


Reach out to the HP Support in your region for additional help.


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