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Message 1 of 2
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Cartridge Problem. Remove and re-install the indicated cartridge.

HP Recommended
HP Envy Photo 6234
Microsoft Windows 10 (32-bit)

I am constantly getting the message 'Cartridge Problem. Remove and re-install the indicated cartridge' I subscribe to 'Instant Ink Cartridges' and have installed 3 new black one now on their recommendation but still getting the same message. If I remove the black cartridge the printer works but prints at a very bad quality. I am at a loss of what to do, the printer is only about 2 years old and has had little use. I have followed guidance and removed the cartridges, cleaned the contacts,  removed and re-installed the printer from my laptop, unplugged it and re-plugged etc but still not working correctly. Could anyone please suggest anything to try. I've just spent over 3 hours trying to fix it again. Thank you.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @JonnyB5 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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