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Cartridge can only be used in printer that initially installed it

Envy 5010

I’m having the same problem as a lot of people I’ve bought remanufactured ink cartridges and keep on getting the message: cartridge can only be used in printer that initially installed it.


no matter what i do it still comes up


someone help before I smash the bloody thing lol

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Message 2 of 2
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HP Recommended

Cartridge can only be used in printer that initially installed it



Well, I do not advocate smashing anything.  Smiling.


Edits - replaced previous description with "modest"


This is a modest budget printer.  I understand that you want to use remanufactured ink.  Test show the use of such products is not actually cost effective.  What do I know?  I do not know.  I have never used non-HP ink and I don't have any personal opinion on what people do.


It may work - but it may not.


The printer firmware, at least the latest version (and there is no way for me to "go back" to check), does include a warning that non-HP supplies may work - or may not work either now or later.  This is a statement meant to remind you that the use of remanufactured ink and any non-HP ink is not supported for use in your HP printer.


HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip



So What?


MAYBE the printer is rejecting this particular remanufactured cartridge - or maybe it will forevermore reject all remanufactured ink cartridges.  We (the Community) have no way to tell which of these describes your situation.


  • You could try a different ink cartridge.
  • You could try going (back) to HP ink cartridges - which may work if the printer ink system still works.
  • You could replace the printer. 


Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5010 All-in-One Printer


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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation