Cartridge cannot be removed

[Cyberjeff]

3830

[Mans]

@Cyberjeff 

Hello,

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

Manually clean the area around the ink nozzles:

1. Gather the following materials:
   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer.
3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.
   The carriage moves to the center of the printer.
   
4. Wait until the carriage is idle and silent before you continue.
5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.
7. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   
8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
9. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean
   2. Area surrounding ink nozzle - Do clean
   3. Ink cartridge contacts - Do not clean
10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.
12. Repeat these steps to clean around the nozzles on the other ink cartridge.
13. Close the ink cartridge access door.
14. Reconnect the power cord, and then turn on the printer.

I remain at your disposal in case of need.

Best regards,

[Cyberjeff]

Cannot get color cartridge mistakenly installed in black slot out despite numerous attempts.

[Mans]

@Cyberjeff 

Thanks for your return,

What I understand is that you had inserted the black cartridge into the color cartridge compartment, so it is possible that this error caused the hardware problem with the printer. The best thing for you to do would be to contact HP.

Don't hesitate to ask us if you need us.

Best regards,