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MrNick6
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Cartridge cover popped off Envy 4500

Envy 4500

Replacing a cartridge resulted in the cartridge cover coming off in my hand for the color cartridge. It doesn't seem to have snapped but I can't see how to slide it back into place without risk of breaking it. Any idea what the trick is to getting it back on? 

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Cartridge cover popped off Envy 4500

@MrNick6

 

Welcome to the HP Support Community.

 

Could you share a picture of the same to help you better?

 

You can refer to this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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MrNick6
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Cartridge cover popped off Envy 4500

IMG_20200128_174329.jpg

 you can see what I mean here. 

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Cartridge cover popped off Envy 4500

@MrNick6 I'm afraid that seems like a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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