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Rdavid416
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Cartridge door not indicating it is closed, so error message can not be cleared, and we no printing

HP Officejet 4500

When closed the cartridge door does not send the signal the door is closed, so we can not PRINT

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HP Support Agent
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Cartridge door not indicating it is closed, so error message can not be cleared, and we no printing

@Rdavid416

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting "Door Open" error message on your HP HP Officejet 4500 Printer. I would like to help you resolve this issue. 

 

Close the cartridge door completely.

Check the cartridge door for obstructions.

Reset the product.

  1. Press the Power button () to turn on the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Disconnect the power cord from the product.

  5. Wait 30 seconds.

  6. Reconnect the power cord to the electrical outlet.

  7. Reconnect the power cord to the product.

  8. Press the Power button () to turn on the product.

Click here and refer the document to perform the above steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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Rdavid416
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Cartridge door not indicating it is closed, so error message can not be cleared, and we no printing

Sandy just replied....just is your reply and why are you not listed as agent ?  curious

 

And yes, tried the company solution .......no help what so ever??????"?

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HP Support Agent
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Cartridge door not indicating it is closed, so error message can not be cleared, and we no printing

@Rdavid416

 

Thanks for the reply.

I appreciate your time and effort.

 

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Keep me posted for any other assistance,

Cheers

Sandytechy20
I am an HP Employee

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Mr_Goode
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Cartridge door not indicating it is closed, so error message can not be cleared, and we no printing

You probably don't have this printer any longer.  But just in case or if someone else has this problem, I believe I have the solution.  On another thread, someone identified that there is a switch at the top of the door opening.  And, there is a small tab at the top of the door that is supposed to actuate this switch.  In the thread, it was suggested to carefully bend the tab to the left so it would engage the switch.  This did not work in my case.  However, what did work was to carefully bend the switch arm upward.  This causes the switch to move farther down when contacted by the tab, which in my case was needed in order for the switch to actuate.  At first, I thought I could just permanently prop or glue the switch arm in the down direction...however, when the door is opened this switch causes the cartridges to move to the right where they can be accessed and then causes the cartridges to move back to their normal position when the door is closed.  Bottom line:  this switch has to work for your printer to work. 

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