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‎05-14-2020 03:34 AM

HP Recommended
Product: HP Office Jet printer

Hi, The printer said a cartridge needed replacing, so I replaced the cartridge, but it keeps coming up with "Replace empty cartridge or use black ink only". 

I tried leaving the printer on, unplugging the power cord from the wall, unplugging power cord from the wall socket... removing cartridges... waiting for 60 seconds.... plugging power cord back into back of printer, back into wall, the printer powered up, I put the cartridges back in place, shut the door, but then the same error message to replace empty cartridge comes up. Help!!! 

1 REPLY 1

‎05-21-2020 10:54 AM

HP Recommended

Hi @Taran4

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model HP Officejet printer are you using?
  • Make sure the protective plastic tape is any on the new ink cartridges is removed before placing it in the printer.
  • Are you using genuine HP ink cartridges?

Kindly follow the steps mentioned in this document to resolve this issue.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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