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‎04-05-2020 07:11 PM - last edited on ‎04-06-2020 08:05 AM by Retired

HP Recommended

I have an HP Officejet 4632 e-All-in-One Printer that is not registering the tri color cartridge.  I've unplugged it from the wall over two dozen times, cleaned it just as many times, putting back in the old cartridge works fine (except it's empty).  Printer is plugged into wall and it is a brand new cartridge pack I paid $80 for.  What a waste!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2020 05:54 AM

HP Recommended

@BAS79

 

Welcome to the HP Support Community.

 

You could either return it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-08-2020 05:54 AM

HP Recommended

@BAS79

 

Welcome to the HP Support Community.

 

You could either return it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-08-2020 02:08 PM

HP Recommended

I will have to return it to the store when they start accepting returns again after the COVID pandemic.  I bought another cartridge and it worked perfectly.

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‎04-10-2020 06:08 AM

HP Recommended

Sure. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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