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Ltg1979
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Cartridge error

Hp envy 4504

Getting cartridge error on color only. Contacted instantink 4 times to resolve,  each new cartridge they sent says the same thing ...indicated cartridge not intended for printer. The black one works just fine. I will not purchase a color cartridge elsewhere when I've been paying them since 2013 and have only received 1 replacement cartridge automatically. So I've troubled shouted, I've cleaned it. At this point I really do believe this is a scam! Becsuse why is every one having ther same issue with the color cartridge only??!! Hp doesn't want to hold up to their end of the subscription and they keep sending bogus cartridges. So I have like 5 color cartridges that don't work and I had no issues before I ran out of ink. Soooooo?

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Message 2 of 2
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HP Recommended

Cartridge error

Hi @Ltg1979

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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