Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Cartridge error

Hp envy 4504

Getting cartridge error on color only. Contacted instantink 4 times to resolve,  each new cartridge they sent says the same thing ...indicated cartridge not intended for printer. The black one works just fine. I will not purchase a color cartridge elsewhere when I've been paying them since 2013 and have only received 1 replacement cartridge automatically. So I've troubled shouted, I've cleaned it. At this point I really do believe this is a scam! Becsuse why is every one having ther same issue with the color cartridge only??!! Hp doesn't want to hold up to their end of the subscription and they keep sending bogus cartridges. So I have like 5 color cartridges that don't work and I had no issues before I ran out of ink. Soooooo?

Tags (1)
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 2 of 2
Flag Post
HP Recommended

Cartridge error

Hi @Ltg1979


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation