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laisl
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Message 1 of 2
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Cartridge problem after I refill the ink cartidge

HP OfficeJet 6958
Microsoft Windows 10 (64-bit)

I bought the "HP OfficeJet 6958" a few month ago, and the ink is used out, so I go to the Costco to refill the ink, but after I install the ink cartridge, the error message said:

 

Cartridge Problem

Remove and reinstall the indicated cartridge, making sure it is correctly installed

 

I tried any solution as the forum suggestion, but they all didn't work. I did hard reset and reinstall the ink cartridge for many times, but this error still exist, and I cannot print anything.

 

How can I do to resolve this issue?

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Message 2 of 2
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HP Recommended

Cartridge problem after I refill the ink cartidge

@laisl

 

I have gone through your Post and I understand your concerns

 

I appreciate all your efforts in troubleshooting this issue

 

HP does not recommend using refilled cartridges. You can refer to this Link: https://support.hp.com/us-en/document/c00853819

 

I suggest you try updating the Firmware and check if that help.

 

Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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