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Cartridge problem after I refill the ink cartidge

HP OfficeJet 6958
Microsoft Windows 10 (64-bit)

I bought the "HP OfficeJet 6958" a few month ago, and the ink is used out, so I go to the Costco to refill the ink, but after I install the ink cartridge, the error message said:


Cartridge Problem

Remove and reinstall the indicated cartridge, making sure it is correctly installed


I tried any solution as the forum suggestion, but they all didn't work. I did hard reset and reinstall the ink cartridge for many times, but this error still exist, and I cannot print anything.


How can I do to resolve this issue?

HP Support Agent
HP Support Agent
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Message 2 of 2
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Cartridge problem after I refill the ink cartidge



I have gone through your Post and I understand your concerns


I appreciate all your efforts in troubleshooting this issue


HP does not recommend using refilled cartridges. You can refer to this Link:


I suggest you try updating the Firmware and check if that help.




Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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