Cartridge problem

[Slucygilbert]

 "Incompatible Cartridge(s) The indicated cartridges are not intended for use with this printer"   -   an HP2620

I replaced with HP301 - the correct cartridge.

This is the message on my printer screen. I replaced the black cartridge only. It was working fine before I changed the black. How can I make it work?

I put the old cartridge back and it was accepted but is out of ink.

[DavidSMP · Accepted solution]

Hi @Slucygilbert,

Welcome to the support forums. A good day to you. :). I read the post regarding incompatible ink cartridge errors. I will be delighted to assist you here. Terrific description and great diagnosis of the issue before posting. Kudos to you on that score. 🙂

For me to assist you with accurate information I would require more information regarding this.

• Did you remove the plastic tape or packing on the cartridge?

It looks like the replaced cartridge may be faulty.

Please perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-2620-all-in-one-printer-series/5357283/model/53572... for resolving such errors – A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges’

If it still does not correct the issue, please get the cartridge replaced by contacting HP phone support by performing these steps.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

As the cartridge is under warranty It should be replaced without hassles.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care 🙂

Cheers!

[Slucygilbert]

Thanks for the reply David. Unfortunately I am currently in France and I threw the packaging away immediately although I still have the second part (colour cartridge) and the bin men came the same day. I have the receipt but I know France well enough to know that getting a refund will not happen - it is impossible in France where consumer law is very poor.

I bought another cartridge (kept the packaging) and it is working fine.

I looked carefully at both and they seem exactly the same (both made in Malaysia) - I don't think the malfunctioning cartridge is a copy.

I basically lost 39 Euros - very annoying.

Is there any possibility that if I sent you the bad cartridge, with the colour cartidge also, HP would send me a replacement?

Sarah

[DavidSMP]

Hi @Slucygilbert,

I read the quick response. Great effort and superb troubleshooting. hats off to you for that. It is appreciated greatly. 🙂  I don't want to give you incorrect information.

• When will you return to the country of origin or the country that you purchased the cartridge from?

If you do you, then you could return the cartridge as it has a year's warranty for a replacement. I don't know if a refund is possible. You will need to use the same link to contact HP phone support.

It has been amazing working with you with such profound knowledge and great technical skills. 🙂 Thank you for sharing this platform and giving me the privilege to share it also. 🙂

Trust me I've done everything I can to assist you by keeping your best interest in mind. I hope the unit after repair works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Do take care stay healthy, keep smiling big and have a blessed year ahead. 🙂

[pm2016]

RE: HP5530 - replaced with  HP 61XL cartridges - message "incompatable cartridge" - spent 45 min w/ HP support - went thru extensive 'trouble shoot" process to find printer will print with tri color cartridge only - received replacement OFFICIAL HP cartridges - inserted to receive same message! HELP!!