Cartridge problem

[rja666]

Whilst cartridge access flap was open and 'black' cartridge removed to be replaced, after a few minutes the cartridge 'holders' moved fully to the right and stayed there. I switched off and re-started the printer, the 'holders' then returned to the central position and I fitted the black cartridge. However, the 'Print Cartridge' light now blinks and I could not print anything. When the access flap is opened and then closed, the cartridge 'holders' can be heard moving and then returning.

Any suggestions would be gratefully received.

[KrazyToad]

@rja666

I suggest you perform a printer reset and also ensure the Firmware is up to date

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Refer to this Link for Firmware update:

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[rja666]

Hi there,

Thanks for your detailed suggested solution to my problem. Today, miraculously, my printer seems to be back to normal after switching on. In the event that the problem comes back, I have retained your suggestion and many thanks😊

[asmita6658]

Hi @rja666

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

[rja666]

Hi,

My printer problem is back again.

As you suggested, I reset it and checked that the Firmware was up to date. I then followed all your recommended steps but after powering up etc., the fault is still there i.e. Print Cartridge light is flashing and Number of Copies window shows 'E' although there is plenty of paper in the 'drawer'. And, of course, in this condition I cannot print anything.

This problem all started when I had removed the black cartridge and, after several minutes, the cartridge 'holders' moved from the normal central position fully to the right and stayed there.

[Kumar0307]

Hi @rja666

Welcome to the HP Support Community. I'm afraid this seems like a hardware issue with the print carriage.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 1 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rja666]

Hi Kumar,

Thanks for your comments but I've  already had the same 'solution' from KrazyToad which did not work. HOWEVER, I've just powered up my PC and printer and the printer is working again but for how long?

[Kumar0307]

@rja666

This looks like an intermittent issue. Glad that the printer is working fine now. However, if the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!