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karla7
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Message 1 of 4
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Cartridge problem

HP envy photo6234
Microsoft Windows 10 (32-bit)

I have a cartridge problem error message. Have followed advice to restart printer, checked it's got latest updates, cleaned cartridge several times etc. I believe the cartridge is actually empty but instant ink replacement won't trigger as the problem is stopping the ink status from registering. How do I arrange a new cartridge to be issued?

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Message 2 of 4
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HP Recommended

Cartridge problem

Hello, 

 

If you have enrolled for INSTANT INK then in order for the printer to trigger a replacement ink, the printer should be connected to INTERNET and also the WEBSERVICES should be enabled.

 

However, you may use the below URL for more information. Once the web page is loaded, on top right click on the FLAG icon to select your country. You'd also see a CHAT icon to access the support online.

https://instantink.hpconnected.com/us/en/l/ 

Regards,
Jabzi

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karla7
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Message 3 of 4
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HP Recommended

Cartridge problem

My printer is connected to internet and web services. I keep getting stuck in this perpetual loop of virtual  chat etc, none of which is solving the problem. I believe I just need a new cartridge to be sent as I'm certain this one is empty. Can you help me trigger the sending of a new cartridge before I completely loose my mind!!

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Level 13
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Message 4 of 4
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HP Recommended

Cartridge problem

Hello, 

 

I guess you may have to contact HP Instant Ink Support team for further assistance. 

You may also try the steps as mentioned in the below URL.

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c04571455 

 

You may also try calling 1-855-785-2777

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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