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Cartridge problem

Envy photo 6234

so my printer constantly comes up with remove and reinstall the cartridge. I've pinned it to the black that seems to have a problem. I've cleaned connections and also done a reset, tried to do cartridge clean and perform all cleaning programs but unable to do this with the black cartridge being installed. I pay monthly on instantink but because it can't detect my black cartridge it says I won't be sent another until I've sorted the problem with the printer!!! How do I resolve this without paying a bomb for a new cartridge at the shop 😭

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HP Support Agent
HP Support Agent
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Message 2 of 6
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Cartridge problem

@Rachiee, Welcome to HP Support Community!

 

Is the printer enrolled in HP Instant Ink Program? If yes, we can send out replacement ink.

 

If no, follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to isolate and resolve the issue.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 6
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Cartridge problem

Yes it is enrolled for instantink

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HP Support Agent
HP Support Agent
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Message 4 of 6
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Cartridge problem

@Rachiee

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Cartridge problem

I've checked my private messages and have received nothing

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HP Support Agent
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Cartridge problem

@Rachiee

 

Please check now 🙂

 

Cheers!

TEJ1602
I am an HP Employee

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