• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-05-2020 08:02 AM

HP Recommended

Hi can anyone please confirm if both the HP336/342 and HP338/343 are suitable for my C3180 photosmart printer.  I bought a 342 cartridge which will not work.  The seller says I should have bought 343 but I know both cartridges worked on my printer previously.  (I've had the printer for 10 years no problems). 

Infact a quick look in my local supermarket lists either of the above cartridges as suitable for my printer!!

Thanks

thank you
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 08:24 AM

HP Recommended

Hello, 

 

HP Cartridge 342  is not compatible with your printer HP Photosmart c3180.

Below are the list of compatible cartridges for your printer in "EUROPE" region.

     HP 338 Black
     HP 336 Black
     HP 343 Tri-color
     HP 348 Photo

 

However you may always refer to below document which would help you know the compatible cartridges for any HP Printer you would own.

https://support.hp.com/in-en/document/c01766411 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-05-2020 08:24 AM

HP Recommended

Hello, 

 

HP Cartridge 342  is not compatible with your printer HP Photosmart c3180.

Below are the list of compatible cartridges for your printer in "EUROPE" region.

     HP 338 Black
     HP 336 Black
     HP 343 Tri-color
     HP 348 Photo

 

However you may always refer to below document which would help you know the compatible cartridges for any HP Printer you would own.

https://support.hp.com/in-en/document/c01766411 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-05-2020 09:39 AM

HP Recommended

Ok thank  you. It is rather odd that in the past I've used a combination of either inks and they've always worked fine.  I think I will be fighting a losing battle with the seller 😞

thank you
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.