• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-01-2020 02:18 AM

HP Recommended
Product: HP DESKJET 1010 SERIES
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

 

I purchased a set of new cartridges' for my HP printer. They got empty and I took them to the technician to refill them. When I got refilled them and inserted them back in the printer, it is showing an error message that 'the cartridges' are incompatible with the printer. Please order a genuine HP ink'. I have refilled these cartridges' 3-4 times. So am I in need to buy a new one. Or is there any other solution to this problem.
If there is any other effective solution other than ordering and replacing old cartridges' with the new one, then I would be highly obliged.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2020 02:45 PM

HP Recommended

@Parvan1

 

Welcome to the HP Support Community.

 

HP does not recommend refilling ink cartridges ad it damages the printer.

 

You may try steps from here: https://support.hp.com/us-en/product/hp-deskjet-1010-printer-series/5157543/model/5157545/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-04-2020 02:45 PM

HP Recommended

@Parvan1

 

Welcome to the HP Support Community.

 

HP does not recommend refilling ink cartridges ad it damages the printer.

 

You may try steps from here: https://support.hp.com/us-en/product/hp-deskjet-1010-printer-series/5157543/model/5157545/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.