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‎06-06-2020 04:03 PM

HP Recommended

I have an HP Envy 5540 and I am reaching the end of my tether with the ink cartridges. 

 

I am on the fourth black cartridge in a short amount of time and the latest has lasted for only 5 sheets of A4 without significant amounts of black ink (HP 62 Black Cartridges). 

 

It is impossible to get through to anyone for help on this and I have spent so much money on these cartridges. 

 

Can anyone advise what the problem is or how on earth I can claim on the HP warranty and get these replaced?? All purchased from Amazon so would assume they are all genuine! 

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‎06-09-2020 07:33 AM

HP Recommended

@ceaceacea, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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