01-22-2020 10:44 AM
since this morning, after printing one site, an error occurs: cartridges do not communicate.
In the display of the printer the color cartridge blinks. If i switch off the printer and then on, the display shows, that the color cartridge ist 50 % full of color.
If i print or copy again, the error occurs again.
What does this mean and what can i do?
Thank you for your help.
Solved! Go to Solution.
01-24-2020 12:19 PM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest firmware from your computer.
Click here to know different methods of updating printer firmware.
Also, perform step 3 from this document.
Hope this helps! Keep me posted.
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