Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Cartridges incompatible

Macbook Pro
macOS 10.13 High Sierra

I move from US to Portugal and the original cartridge was the 63 here they sell a "compatible one" 302 but my printer says incompatible cartridges.
I read somewhere in a HP forum that I can get that fix by resetting the printer to recognise the cartridges.

How can I get that done?

or contact Support "Human" to help me?

HP Support Agent
HP Support Agent
12,908 12,909 1,246 1,442
Message 2 of 2
Flag Post
HP Recommended

Cartridges incompatible

Hi @ECCD83


Welcome to the HP Support Community. 


I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation