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Message 1 of 2
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Cartridges incompatible

Macbook Pro
macOS 10.13 High Sierra

I move from US to Portugal and the original cartridge was the 63 here they sell a "compatible one" 302 but my printer says incompatible cartridges.
I read somewhere in a HP forum that I can get that fix by resetting the printer to recognise the cartridges.

How can I get that done?

or contact Support "Human" to help me?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Cartridges incompatible

Hi @ECCD83

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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