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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Cartridges won't clean
Create an account on the HP Community to personalize your profile and ask a question
09-21-2016 05:15 AM
I'm getting streaked text and missing colours when I try ro print a document. I've tested the ink levels - they're fine - and three times tried to clean the catridges using the HP system. Each time I've taken it to level three and there has been no improvement. The printer has not been used for some time.
I'm at a loss what to try next. Grateful for advice.
Solved! Go to Solution.
Accepted Solutions
09-21-2016 05:41 AM
Hello ,
I understand the print quality is streaked please follow the document below and if these steps did not resolve try to replace the cartridge.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Thanks and Regards,
John_domnic.
09-21-2016 05:41 AM
Hello ,
I understand the print quality is streaked please follow the document below and if these steps did not resolve try to replace the cartridge.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Thanks and Regards,
John_domnic.
09-21-2016 03:38 PM
Hi John_Dominic,
The problem is now resolved. It turned out to be an alignment problem that was identified and solved by working through the webpage you recommended. Thanks for your help. I couldn't locate anything that looks like a "Kudos!Star" but will click on accept solution. Let me know if it's important to click on Kudos Star with more info on how to find it. Thanks again.
Joe
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