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HP ENVY Photo 7858

I just unboxed this printer. And it’s printing just fine. But the cartridges will not align. So when I do the alignment it keeps saying to make sure and use unused paper, and I am. I also tried cleaning them and when the report comes out it won’t show cyan and the boxes/line are crooked. I don’t know what to do, I’ve already reset it as well. Please help. 

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@Alex236,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to complete the printer alignment.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/1649...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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