Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Cas back not paid into my account as promised

Microsoft Windows 7 (64-bit)

I purchased an Officejet 8012 3-in one Serial [edit] on the 16th of January 2020 and part of the deal was a £20

cash back.  I received an email on the 3rd of February stating that the Some of £20 had been paid into my account, but to date (10.2.20) no monies have been paid in, and despite 2 emails sent to them in Switzerland they have not even had the decency to reply to my emails.

My payment notification was[edit]

I can't seem to find a contact address to write and complain about this situation.

Can you help please

HP Support Agent
HP Support Agent
6,485 6,478 425 526
Message 2 of 2
Flag Post
HP Recommended

Cas back not paid into my account as promised

Hi @KRW24

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here:


Thank you for visiting the HP Support Community.

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation