cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
163
Flag Post
HP Recommended

Catalina and f4200 series

F4210
macOS 10.15 Catalina

I cannot print, I receive the following msg: waiting for printer to become available. I have updated the drivers but still remain the same msg

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 619 748
Message 2 of 8
137
Flag Post
HP Recommended

Catalina and f4200 series

Hi @Gcolletti

Welcome to the HP Support Community. I'd be happy to assist you.

  • To assist you better, how is the printer connected to the MAC?
  • Check the connection between the devices.

Keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 3 of 8
128
Flag Post
HP Recommended

Catalina and f4200 series

The printer is connected by USB cable, I checked that it is working well when I connect to a Window PC. When connected to my MacBook Air I receive a message: waiting for printer to become available.

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 619 748
Message 4 of 8
113
Flag Post
HP Recommended

Catalina and f4200 series

@Gcolletti, thank you for the information. 

 

If you are using a USB cable, make sure the cable is directly connected between the MAC and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your MAC.

Do you have an Anti-virus/firewall installed on the MAC?

  • Check if the printer is getting recognized by your MAC:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

 

If the printer is detected by the MAC, click here to download the printer driver.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 5 of 8
98
Flag Post
HP Recommended

Catalina and f4200 series

I need to use a hub because the new MacBook Air has a different plugin (smaller) to connect the Usb.

 

The printer is under port usb 2.0 Hub, that is under Bus USB 3.0

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 619 748
Message 6 of 8
86
Flag Post
HP Recommended

Catalina and f4200 series

@Gcolletti

 

Did you install the printer driver and check if that helps?

 

Check for any software updates on MAC

Click here to know how.

 

If the issue persists, run disk utility.

  • Close all applications.
  • On the Apple menu bar, click Go, click Applications, and then click Utilities.
  • Double-click Disk Utility.
  • Highlight your hard drive/partition on the left.
  • Click Verify and then Repair Disk Permissions.

Let me know how this goes.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 7 of 8
75
Flag Post
HP Recommended

Catalina and f4200 series

I did it, but unfortunately I still receive the message “waiting for printer to become available”

the driver is the HpprinterDrivers5.1

the os is Catalina 10.15.4

the hw is MacBook Air (retina, 13-inch, 2019) model MacBookAir8,2

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 619 748
Message 8 of 8
52
Flag Post
HP Recommended

Catalina and f4200 series

@Gcolletti

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation