Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Catridge missing or damaged

HP Officejet Pro 6830



I have installed new colored and black cartridge but it keeps giving an error of damaged or missing cartridge on the black ink (K). I followed the online instructions of unplugging, cleaning contact area, and I even replaced with another cartridge but it still gave the same error. What else can I do about it?




HP Support Agent
HP Support Agent
8,406 8,391 446 334
Message 2 of 2
Flag Post
HP Recommended

Catridge missing or damaged



Welcome to the HP Support Community.


If you've tried all the steps from here: and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 


I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation