12-21-2018 04:02 PM
Hi! I registered to HP instant ink when I was in Paris, but now I’m in Barcelona and can’t see any option to change my country in my account, although there is an option to modify the address, but it’s not letting me change the country name. Please help! Thanks!
12-22-2018 08:57 AM
Hey there! @KomZ1, Thanks for stopping by the HP Support Forums!
I understand you have issues changing the address on the instant ink account page.
Is your printer connected to the internet all the time?
Have you selected the country on the account page?
Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.
Try disabling and enabling web services on your printer and check if it helps.
Make sure the country is set in the preferences of the printer and select the correct zip code or postal code.
Or in the postal code field choose the nearest postal code that the system accepts.
Try the steps recommended below.
Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
In the My Account section, click Change Shipping Information, then Edit Shipping Information. Make sure postal codes are in the correct format.
Refer this article to know more information about changing shipping or billing address. Click Here
Refer this article to know more information about enrolling in the instant ink program. Click Here
If you still have issues, please send us a private message with the details requested below. So I can check your account details and help you with your issue.
Printer Model Name
Serial Number of the printer
Instant ink Email Address
Instant Ink Account Number
Address to ship the cartridge
Do you need black or colour ink cartridges?
Hope to hear from you soon!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee
10-22-2019 09:40 AM
@harris5, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee