Operating System: Mac OS X 10.6 Snow Leopard and older
I have just changed routers and now my printer won't work wirelessly with the new router. I have tried all the online suggestions to fix this problem. Instructions say the router has to be WPS compatible. When I press this button on my router, it doesn't come on. With the last router I had it didn't even have a WPS button and the printer worked with it! Any suggestions re what I should do to get the printer to work wirelessly with this new router? Thanks.
How far is the printer located from the WiFi router?
Make sure the printer and the MAC are connected to the same wireless network.
This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Restart the wireless router, the printer, and the MAC
On the printer control panel, press the Wireless button and the Information button at the same time.
Both a Network Configuration Page and a Wireless Network Test Report print. Check the report for details.
Check if the router has the WPS button. If the WPS method is not working, you will have to connect the MAC and the printer using a USB cable, and then convert it to wireless.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".