Changing ink cartridges for 8610 'faulty or missing printhead' error

[JV8610]

Have the 'faulty printhead' error issue on my 8610.  Have done everything HP suggests to resolve except for replacing the ink cartridges.  So that is the next step?

[Betty0610]

@JV8610

Welcome to the HP Support Community.

If you've tried all the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum..., then please replace the ink cartridges and check that is if you've spare ink cartridges.

Else I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JV8610]

FYI, I did also call the HP support team.  They really could not isolate it to anything specific, so I'm in limbo.  They told me I should probably buy a new printer. 

Instant Ink people will not work with me to determine for sure there is not an ink cartridge issue.  They basically told me I'm on my own as far as they are concerned.  So I'm to throw out a not so old printer when we have not ruled out ink cartridges.

I do have case numbers from both groups.

[Kumar0307]

@JV8610

I understand your concern. However, this is not an issue with the ink cartridges. As the error indicates, it is the printhead that has gone bad.

Replacing the ink cartridges will not help.

If the printer is out of warranty, I suggest you upgrade the printer. The printheads are as costly as a brand new printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JV8610]

I have to dispute that as the HP Support people said they cannot 100% say its not an Ink problem.  Most likely it is a printhead, and I find it very hard to believe HP put that much money into research and development of this product to say that the error message is absolutely 100% accurate.   Stores that sell HP products are telling me to only expect these products to last a couple of years.  Is that true?  In that they said these products are built in a less costly fashion more as time goes on, and do fail early?

[TEJ1602]

@JV8610

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.