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‎09-14-2019 10:11 AM

HP Recommended
Product: HP ENVY 5530

Just brought nz bought printer to the UK.  Used to use 61 cartridges. Over here 301 but printer not accepting them.

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1 person had the same question
2 REPLIES 2

‎09-17-2019 01:05 PM - edited ‎09-17-2019 01:07 PM

HP Recommended

@DJH68, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next  to your profile Name or simply click on this link. 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎12-05-2019 10:25 AM

HP Recommended

Hi Kumar,

 

Having same issue with US printer transported to UK

 

HP ENVY 5530 - want to use HP 301 instead of HP 61

 

Many thanks,

H

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