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Tybeechick
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Cleaned ink columns but the printer still isn't working

HP Office jet 4632
macOS 10.15 Catalina

I cleaned my section where the ink cartridge goes but the printer still isn't recognizing the ink..and tells me to replace a brand new ink cartridge

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Cleaned ink columns but the printer still isn't working

@Tybeechick

 

I have gone through your Post and I would like to help

 

Please try the following steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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