04-06-2020 07:31 PM
The clear ribbon of the printer is detached from the end with the rectangular hole I can’t see where it goes, the clear ribbon is in perfect condition, just don’t know where it attaches. I really need the printer working and don’t have the money to buy a new one.
04-09-2020 02:28 AM
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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