• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy Photo 7855
macOS 10.14 Mojave

How do I close the tray extender on my HP Envy Photo 7855? I have manually closed it twice, but it just doesn't feel right. It feels mechanical, like there should be a button or it close automatically.

 

5 REPLIES 5
HP Recommended

Hi @mandilking,

 

I believe we have to manually push the tray back in. Unfortunately, the HP Envy 7855 printer does not have an automatic retractable tray.

Let me know if you have any questions. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

HP Recommended

I have the same question.  When I print the tray extender comes out to catch the paper so it doesn't fall to the floor.  However, I turn off the printer and the tray extender stays extended.  When I manually push the tray extender in, it feels mechanical.  I feel like i'm going to break it.  Should I close the extender tray manually each time?

HP Recommended

@nphoto

 

Could you please help me with the exact model name or the product number of the printer and the operating system of the computer?

 

Keep me posted.

 

Welcome to the HP Community:)

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

HP Recommended

I had the same question - how do you close the paper tray extender? I have an HP envy 7855. 

HP Recommended

@Genny1212

 

Welcome to HP support community.

 

You have to manually push the tray back in. Unfortunately, the HP Envy 7855 printer does not have an automatic retractable tray.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.