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‎02-12-2020 04:19 AM

HP Recommended
Product: photosmart C5280
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I have exactly the same question as a fellow HP user and I have done exactly what he did. His was answered helpfully but unfortunately HP support ended in privat messaging and closed for further comments. Se the dialog here:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Carriage-Blocked-Message-Photosmart-c5280/m-p/6815482#...

Please let me know what advice you gave per PM - @A4Apollo and  @

1 REPLY 1

‎02-12-2020 04:36 AM

HP Recommended

@Deus_ex_Machina, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. The fact that the issue is not resolved after all the steps show that it is a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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