02-12-2020 04:19 AM
I have exactly the same question as a fellow HP user and I have done exactly what he did. His was answered helpfully but unfortunately HP support ended in privat messaging and closed for further comments. Se the dialog here:
Please let me know what advice you gave per PM - @A4Apollo and @
02-12-2020 04:36 AM
@Deus_ex_Machina, Welcome to HP Support Community!
I appreciate your efforts in trying to resolve the issue. The fact that the issue is not resolved after all the steps show that it is a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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