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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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05-31-2020 06:33 AM - last edited on 10-30-2020 03:58 PM by CommunityBot
Hello,
I changed the ink of my printer but now the colors are darker than before. When i want to print soe light blue, it turns into a darkr blue. The color is not representative anymore after printing.
Regards
Solved! Go to Solution.
Accepted Solutions
06-04-2020 02:25 PM
@J_B-delrey1 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I suggest you Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.
-
Make sure to load the input tray with plain, white paper.
-
On the printer control panel, swipe the display to the left, and then touch Setup.
-
Touch Tools.
-
Swipe up on the display, and then touch Print Quality Report.
A Print Quality Diagnostic report prints.
-
Keep the Print Quality Diagnostic report for easy reference later in this document.
Continue to the next step to examine the color blocks on the Print Quality Diagnostic report.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 9 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
06-04-2020 02:25 PM
@J_B-delrey1 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I suggest you Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.
-
Make sure to load the input tray with plain, white paper.
-
On the printer control panel, swipe the display to the left, and then touch Setup.
-
Touch Tools.
-
Swipe up on the display, and then touch Print Quality Report.
A Print Quality Diagnostic report prints.
-
Keep the Print Quality Diagnostic report for easy reference later in this document.
Continue to the next step to examine the color blocks on the Print Quality Diagnostic report.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 9 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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