06-27-2019 10:28 AM
Printer won't print color. No error messages. Cartridges show full. Cleaned contacts. Ran diagnostic tools. Uninstalled/reinstalled printer. Any ideas?
06-29-2019 12:33 PM
Please print a Quality Diagnostic Page and let me know if color is printing. This will help us identify if it's a Hardware or Software related issue
On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
Swipe up on the display, touch Reports, and then touch Print Quality Report.
A Print Quality Diagnostic page prints.
Keep me posted 😊
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