cancel
Showing results for 
Search instead for 
Did you mean: 
JeremyD80
New member
2 0 0 0
Message 1 of 1
40
Flag Post
HP Recommended

Color not printing on part of the page

Officejet Pro x476dw
macOS 10.14 Mojave

My x476dw suddenly stopped printing yellow and magenta in the 2 inches on the left side of the paper.  They print fine on the remainder of the paper.  Cyan and black are printing on the entire page.  I have restarted the printer, restored factory settings, and updated the drivers, but none of that has fixed the issue.  It happens both with printing and using the copy function.  The yellow cartridge is HP, the cyan, magenta, and black are not, but they are the same brand as each other.  No margins or settings had been changed prior to the malfunction.  I have done a Level 1, 2, and 3 cleaning function, with no improvement.
Anyone have any ideas what is causing this and how to fix it?  Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation