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Color print not working & alignment page won't scan

Microsoft Windows 10 (64-bit)

I have an HP officejet 3830 and I cannot get it to print in color. Online research says I should have a "clean cartridge" option on my printer but I do not. Also, when I align the printer and try to scan the alignment page it says that it cannot find the page. Help!!

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Color print not working & alignment page won't scan

@Jules0430

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Try the steps from here: https://support.hp.com/in-en/document/c04855186 and https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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