01-26-2020 03:51 PM - edited 01-26-2020 03:52 PM
All of a sudden the colors when printing are incorrect. Things that are supposed to br red print as red & orange with lines in it. My cartridges are still 1/2 full.
01-29-2020 08:28 AM
@Ron1970 Welcome to HP Community!
I understand that you are unable to print in color.
Do not worry. I will try to fix the issue.
- Did you make a copy and check if that prints in color?
- Which operating system is installed on the computer to which this printer is connected?
Print a Print Quality Diagnostic Page
Load plain white paper in the input tray.
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
A Print Quality Diagnostic Page prints.
You can refer to this HP document for more assistance:- Click here
Keep us posted,
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01-31-2020 06:42 PM - edited 01-31-2020 06:44 PM
Swapped out all 3 color cartridges, even though old ones still had 1/3 in them. Still color not printing right. Cleaned the heads again, still bad. attached are 2 photos of the print samples.