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JS1office Honor Student
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Color printing smears even after cleaning printheads multiple times and changing to new cartridges

OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

Black printing is fine. Color printing smears, such as blue having irregular streaks of pink across it on solid color slides, or solid green background heading having yellow streaks in it. Color text seems fine on top the streaked backgrounds, as if colors aren't combining cleanly to make a solid color background.

 

I have already run the clean printheads utility multiple times and changed to new color cartridges (all new HP). How can I get rid of the smearing of solid color backgrounds?  Printer is 2+ years old and just recently started having this problem.

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HP Support Agent
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Color printing smears even after cleaning printheads multiple times and changing to new cartridges

@JS1office

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1..., I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 

 

 


I am an HP Employee

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JS1office Honor Student
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Color printing smears even after cleaning printheads multiple times and changing to new cartridges

Thank you for your reply. I have already tried those solutions to no avail. The printer is out of warranty so I have moved on and ordered a new printer.

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HP Support Agent
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Color printing smears even after cleaning printheads multiple times and changing to new cartridges

I understand and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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