07-22-2019 07:02 AM
I cannot print in color.
HP OfficeJet 4650 series
-Prints color test page with colors (so the printer CAN print in color and has plenty of ink)
-will not print a document in color. -have tried pdf, psd, jpeg
-have tried printing in Word, Photoshop, Photos, and Adobe DC
What I have tried:
-tried selecting and then unselecting print in grayscale
-unplugged printer, left overnight, plugged it back in
-in Photos, cannot change from monochrome to color "color was changed because of a conflict with another printer setting"
-also in Photos, borderless cannot change from off to on "On was changed because of a conflict with another printer setting"
-in "printing preferences" there is no option to print in color
-checked for Windows updates - am fully updated
-checked that I am using windows built-in drivers
-uninstalled printer, re-downloaded and re-installed HP printer full package software
-also tried this:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
07-24-2019 12:29 PM
Have you tried printing from a different application? Does the issue persist?
It sounds like a driver issue. Try the steps recommended below and check if it helps.
Update the printer firmware to the latest version.
Update the printer firmware using this link. Click Here
Also, Uninstall the printer software from the root level on the PC and install the full feature printer software. (Windows Only)
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select Apply and OK on the Print Server Properties window.
Close Devices and Printers.
Update the full feature printer drivers using this link. Click Here
Once you install the printer, change the below settings to print in colour.
1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print colour select colour, then the OK button.
Refer this article to know more information about print quality issues. Click Here
Let me know if this works!
Have a great day ahead! 🙂
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I am an HP Employee
11-12-2019 06:49 AM
Same problem, tried photoshop, word, illustrator, print from photograph... uninstalled, reinstalled, tried basic driver and to be frank i am ready to throw it up the wall... it has consumed so much of my working time and as of yet is unfit for purpose not to mention the sheer waste of ink and paper. When i first reinstalled it printed 2 colour pics before reverting to the same old 'Color was changed because of a conflict with another printer setting'... wish i'd never bought it
11-14-2019 01:13 PM
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