cancel
Showing results for 
Search instead for 
Did you mean: 
GeertMuylle
New member
2 1 0 0
Message 1 of 4
88
Flag Post
HP Recommended

Colorprinting

Microsoft Windows 10 (64-bit)

Some times my documents are printed in color, other times only in grey/black. Of course the documents are in color. Some documents that i receive from e-mail are printed in color, My documents almost never. Can somebody help me? Thx.

3 REPLIES 3
HP Support Agent
HP Support Agent
18,458 18,366 1,051 1,152
Message 2 of 4
54
Flag Post
HP Recommended

Colorprinting

@GeertMuylle

 

Welcome to HP support community.

 

Provide the printer model number or product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
GeertMuylle
New member
2 1 0 0
Message 3 of 4
39
Flag Post
HP Recommended

Colorprinting

HP ENVY 5540, HP laptop, Windows 10, Color/black problems and printing on each side of paper problems.

before ASUS laptop, Windows 10, same printer. No problems with printing.

0 Kudos
HP Support Agent
HP Support Agent
9,941 9,944 879 1,052
Message 4 of 4
33
Flag Post
HP Recommended

Colorprinting

@GeertMuylle

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10.

15. Click on the downloaded file and follow the on-screen instructions. 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation